1. 

If you must refuse service to a customer, announce it to the whole bar so the other customers know that you are boss.

2. 

After you have stated your intention to cut off service, minimize the risk of confrontation by stepping away.

3. 

If the intoxicated customer refuses offers of alternative transportation, as a last resort, you should notify the police.

4. 

Offering free snacks may help slow the rate of consumption.

5. 

If it becomes necessary to refuse service, do it discretely.


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Quiz on Part 3